Shipping Policy
This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased on our B2B multi-vendor platform. By placing an order, buyers agree to the terms stated below.
1. Shipping Responsibility
- Shipping is managed by individual vendors unless otherwise specified
- Vendors are responsible for packaging, dispatch, and shipment of products
- The platform acts only as a facilitator and is not responsible for logistics operations
2. Shipping Coverage
- Products may be shipped domestically or internationally, depending on vendor capabilities
- Shipping availability, regions served, and delivery timelines are defined by vendors
- Certain products may have location-based shipping restrictions
3. Shipping Charges
- Shipping costs are calculated based on product weight, dimensions, destination, and vendor policies
- Charges may be included in the product price or added at checkout
- Additional costs such as customs duties, taxes, or import charges (if applicable) are borne by the buyer
4. Order Processing Time
- Order processing begins after successful payment confirmation
- Vendors typically process orders within 3 business days
- Processing times may vary for bulk, customized, or made-to-order products
5. Estimated Delivery Time
- Delivery timelines are estimates and may vary due to logistics, weather, or external factors
- Delays caused by courier partners, force majeure events, or regulatory checks are beyond platform control
6. Shipment Tracking
- Tracking details will be shared once the order is dispatched, where available
- Tracking accuracy depends on courier and vendor systems
- Buyers are advised to monitor shipment progress directly with the courier
7. Delivery & Acceptance
- Buyers must inspect shipments at the time of delivery
- Any visible damage, shortage, or discrepancy must be reported immediately
- Failure to report issues at delivery may affect return or refund eligibility
8. Partial Shipments
- Vendors may ship orders in multiple consignments
- Buyers will be informed in case of partial shipments
- Separate delivery timelines may apply
9. Failed or Delayed Deliveries
- Failed deliveries due to incorrect address or unavailability of recipient may incur additional charges
- Re-shipping costs may be charged to the buyer
- Orders may be cancelled if delivery repeatedly fails
10. Risk of Loss
- Risk and ownership of goods transfer to the buyer upon delivery
- For certain shipments, risk may transfer at dispatch, as specified by the vendor
11. Bidding & Auction Orders
- Shipping terms for auction-based purchases are defined by the vendor
- Auction orders are prioritized for dispatch once payment is completed
- Shipping delays do not qualify for order cancellation unless otherwise agreed
12. Force Majeure
We are not liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, strikes, government actions, or transport disruptions.
13. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be effective upon publication.
