Refund and Returns Policy
This Returns & Refund Policy governs the conditions under which returns, replacements, and refunds may be requested on our B2B multi-vendor platform. By placing an order, buyers agree to the terms outlined below.
1. General Policy Overview
- All transactions on the platform are business-to-business (B2B) in nature.
- Returns and refunds are not guaranteed and are subject to vendor-specific policies.
- The platform acts as a facilitator; the final approval of returns and refunds rests with the respective vendor, except where required by law.
2. Eligibility for Returns
A return request may be considered only under the following conditions:
- Incorrect product delivered
- Damaged or defective product at the time of delivery
- Product significantly not as described
- Quantity mismatch
Returns must be raised within [X] days of delivery along with valid proof such as photos, videos, or delivery documents.
3. Non-Returnable Items
Unless explicitly stated otherwise by the vendor, the following are non-returnable and non-refundable:
- Customized or made-to-order products
- Perishable goods
- Digital products or services
- Clearance or liquidation items
- Products damaged due to improper handling after delivery
4. Return Process
- Buyer raises a return request within the allowed timeframe
- Vendor reviews the request and supporting evidence
- Upon approval, return pickup or shipping instructions are shared
- Product must be returned in original condition and packaging
Unauthorized or late return requests may be rejected.
5. Refunds
- Refunds are initiated only after the returned product is received and inspected by the vendor
- Refunds may be processed via the original payment method or as platform credit, as determined by the vendor
- Shipping, handling, and transaction fees may be non-refundable unless the return is due to vendor error
Refund timelines typically range between 7–14 business days after approval.
6. Replacements & Exchanges
- Vendors may offer replacements instead of refunds
- Replacement timelines depend on product availability and logistics
- Exchange requests are subject to vendor approval
7. Order Cancellations
- Orders can be cancelled before dispatch only
- Once shipped, cancellations are not permitted
- Cancellation approval and refund eligibility depend on vendor policies
8. Bidding & Auction Orders
For orders placed through bidding or auction mechanisms:
- All winning bids are final and binding
- Cancellations, returns, or refunds are not permitted unless the product is defective or incorrectly delivered
- Disputes are reviewed on a case-by-case basis
9. Shipping & Return Costs
- Return shipping costs are borne by the buyer unless the return is due to vendor error
- For approved vendor faults, return shipping may be arranged by the vendor
10. Dispute Resolution
In case of disagreement between buyer and vendor:
- The platform may act as a mediator
- Platform decisions will be based on available evidence and policies
- The platform’s decision shall be final and binding
11. Policy Modifications
We reserve the right to modify this policy at any time. Updates will be effective upon publication.
