{"id":14,"date":"2026-01-25T13:40:54","date_gmt":"2026-01-25T13:40:54","guid":{"rendered":"https:\/\/projects.brandfabricator.com\/kanso\/?page_id=14"},"modified":"2026-01-25T14:00:30","modified_gmt":"2026-01-25T14:00:30","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/projects.brandfabricator.com\/kanso\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This Returns &amp; Refund Policy governs the conditions under which returns, replacements, and refunds may be requested on our B2B multi-vendor platform. By placing an order, buyers agree to the terms outlined below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. General Policy Overview<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All transactions on the platform are <strong>business-to-business (B2B)<\/strong> in nature.<\/li>\n\n\n\n<li>Returns and refunds are <strong>not guaranteed<\/strong> and are subject to vendor-specific policies.<\/li>\n\n\n\n<li>The platform acts as a facilitator; the final approval of returns and refunds rests with the respective vendor, except where required by law.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Eligibility for Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A return request may be considered only under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect product delivered<\/li>\n\n\n\n<li>Damaged or defective product at the time of delivery<\/li>\n\n\n\n<li>Product significantly not as described<\/li>\n\n\n\n<li>Quantity mismatch<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Returns must be raised within <strong>[X] days<\/strong> of delivery along with valid proof such as photos, videos, or delivery documents.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Unless explicitly stated otherwise by the vendor, the following are <strong>non-returnable and non-refundable<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or made-to-order products<\/li>\n\n\n\n<li>Perishable goods<\/li>\n\n\n\n<li>Digital products or services<\/li>\n\n\n\n<li>Clearance or liquidation items<\/li>\n\n\n\n<li>Products damaged due to improper handling after delivery<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Return Process<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Buyer raises a return request within the allowed timeframe<\/li>\n\n\n\n<li>Vendor reviews the request and supporting evidence<\/li>\n\n\n\n<li>Upon approval, return pickup or shipping instructions are shared<\/li>\n\n\n\n<li>Product must be returned in original condition and packaging<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Unauthorized or late return requests may be rejected.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are initiated only after the returned product is received and inspected by the vendor<\/li>\n\n\n\n<li>Refunds may be processed via the original payment method or as platform credit, as determined by the vendor<\/li>\n\n\n\n<li>Shipping, handling, and transaction fees may be non-refundable unless the return is due to vendor error<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refund timelines typically range between <strong>7\u201314 business days<\/strong> after approval.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Replacements &amp; Exchanges<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vendors may offer replacements instead of refunds<\/li>\n\n\n\n<li>Replacement timelines depend on product availability and logistics<\/li>\n\n\n\n<li>Exchange requests are subject to vendor approval<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Order Cancellations<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can be cancelled <strong>before dispatch only<\/strong><\/li>\n\n\n\n<li>Once shipped, cancellations are not permitted<\/li>\n\n\n\n<li>Cancellation approval and refund eligibility depend on vendor policies<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Bidding &amp; Auction Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For orders placed through bidding or auction mechanisms:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All winning bids are <strong>final and binding<\/strong><\/li>\n\n\n\n<li>Cancellations, returns, or refunds are <strong>not permitted<\/strong> unless the product is defective or incorrectly delivered<\/li>\n\n\n\n<li>Disputes are reviewed on a case-by-case basis<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Shipping &amp; Return Costs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return shipping costs are borne by the buyer unless the return is due to vendor error<\/li>\n\n\n\n<li>For approved vendor faults, return shipping may be arranged by the vendor<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Dispute Resolution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In case of disagreement between buyer and vendor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The platform may act as a mediator<\/li>\n\n\n\n<li>Platform decisions will be based on available evidence and policies<\/li>\n\n\n\n<li>The platform\u2019s decision shall be final and binding<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Policy Modifications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to modify this policy at any time. Updates will be effective upon publication.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Returns &amp; Refund Policy governs the conditions under which returns, replacements, and refunds may be requested on our B2B multi-vendor platform. By placing an order, buyers agree to the terms outlined below. 1. General Policy Overview 2. Eligibility for Returns A return request may be considered only under the following conditions: Returns must be<\/p>\n<div class=\"klb-readmore entry-button\"><a class=\"button\" href=\"https:\/\/projects.brandfabricator.com\/kanso\/refund_returns\/\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/projects.brandfabricator.com\/kanso\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/projects.brandfabricator.com\/kanso\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/projects.brandfabricator.com\/kanso\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/projects.brandfabricator.com\/kanso\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/projects.brandfabricator.com\/kanso\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":2,"href":"https:\/\/projects.brandfabricator.com\/kanso\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":2456,"href":"https:\/\/projects.brandfabricator.com\/kanso\/wp-json\/wp\/v2\/pages\/14\/revisions\/2456"}],"wp:attachment":[{"href":"https:\/\/projects.brandfabricator.com\/kanso\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}